REFUND POLICY

Last updated: April 29, 2026

Returns

We accept returns within 30 days of delivery. To be eligible, items must be unworn, unwashed, and unaltered, with all original tags attached and returned in their original packaging. Proof of purchase is required for all returns.

To initiate a return, follow these steps:

1. Email bodnardmakennau@gmail.com with your order number and the item you wish to return.

2. Wait for our confirmation email with return instructions and the correct return address for your region.

3. Pack the item securely in its original packaging with all tags attached.

4. Ship using a trackable shipping method and keep your tracking number.

5. Once we receive and inspect the item, we will notify you of the outcome by email.

Do not ship any item back before receiving written confirmation from our team. Items returned without prior authorization will not be accepted.

Return shipping costs are the customer's responsibility. We are not liable for packages lost in transit, which is why we strongly recommend using a trackable shipping method.

Return Addresses

We have regional return locations. The correct address will be provided by email once your return is approved. Do not ship to any address before receiving written confirmation from our team.

Refunds

If your return is approved, a refund will be issued to your original payment method within 10 business days after the returned item has been inspected. Your bank or card issuer may require additional time to process and post the refund.

If 15 business days have passed since your return was approved and you have not received your refund, please contact us at bodnardmakennau@gmail.com.

Exchanges

We do not process direct exchanges. To receive a different item, return your original order once approved and place a new order separately.

If you received the wrong size and need assistance before initiating a return, contact us at bodnardmakennau@gmail.com, and we will do our best to help.

Order Cancellations

Orders cannot be canceled after they have been placed. Our fulfillment process begins within hours of order confirmation.

If you notice an error in your order, such as an incorrect shipping address, size, or color, contact us immediately at bodnardmakennau@gmail.com. We will make every effort to correct the information before your order ships, although we cannot guarantee changes once processing has begun.

If you no longer want your order, please wait until it is delivered and then initiate a return by following the instructions above.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at bodnardmakennau@gmail.com with your order number and clear photos of the issue. We will resolve the problem at no additional cost to you.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

• Items marked as sale or clearance.

• Gift cards.

• Personalized or custom-made items.

• Any item returned without prior authorization.

European Union

If your order is delivered within the European Union, you have the right to cancel or return your order within 30 days of receiving it, for any reason and without justification. Items must meet the same condition requirements described above, and proof of purchase is required.

Questions

If you have any questions, please contact us at bodnardmakennau@gmail.com or visit luxdivishop.com.